The languages available to navigate on Threedifferent.com are English and Italian
Yes, with the possible exception of hand made articles that might have slightly different finishings.
Yes. All you need to do is sign up to our Newsletter and you will receive news on all our new arrivals and Threedifferent.com promotional activity
If you have forgotten your password, you can recuperate it, click here.
Once you have placed your order you will receive email confirmation at your email address. If this does not arrive, please contact our Customer Care at firstname.lastname@example.org
Threedifferent.com only sells products in perfect condition so, in the exceptional circumstance that you should receive a defective item, please contact our Customer Care at email@example.com
If, by mistake, you are sent an item you did not request, please contact our Customer firstname.lastname@example.org
We ask that you access your Reserved Area by logging in with your password. You will be asked to indicate the item/items that you wish to return and the reason for the return.
You will then have to contact the UPS courier and provide them with the information printed on the sticker that you will find in the package that you received
Please remember that returned items must retain the original tags otherwise the return will not be accepted.
As soon as we receive the parcel containing the item/items, we will proceed with the reimbursement withing 30 days of receipt of the returned parcel. You will be reimbursed with the same method originally used for your payment; should this have been payment on delivery, we ask that you provide us with the following details via email:
NAME OF BANK
NAME AND SURNAME OF THE ACCOUNT HOLDER
The following methods of payment are available: Visa, Visa electron, Mastercard, Paypal and Payment On Delivery (Italy only)
Your credit card may have been declined for one of the following reasons:
- The card may have expired. Please check that the date has not expired.
- You may have reached your credit limit. Please check with your bank that you have not exceeded the consented amount for purchases.
- The details entered may not be correct. Please verify that all the details provided in the necessary fields are correct.
Yes,all data is encrypted and transmitted using Secure Socket Layer (SSL). All Visa and Mastercard transactions are accepted only through Secure Electronic Transaction (SET). Once we have verified that the credit card is accepted by SET, the system will then contact the emitting bank thus allowing the purchaser to make the purchase. Once the bank has confirmed the card authenticity, the debit will go through. Should this not be the case, the order will be cancelled.