How many languages can you browse the site?

The languages with which you can navigate are: English and Italian

Will I get the same product I see in the photo?

Yes, except in the case of handicraft products where the finish could be slightly different.

I can periodically receive information to my email address about the latest news and offers

Yes. Just subscribe to the Newsletter and you will receive information about the latest news and promotions

How can I recover the forgotten password?

If you have forgotten your password you can retrieve it using the appropriate function password recovery

How can I be sure that I have made the purchase correctly?

Once you place your order, you will receive a confirmation message to your Email address. If you don’t get there, contact our customer service at the address

What should I do if I get a bad article? sells only items in perfect condition and therefore if you have to receive a faulty item please contact our customer service

What should I do if I get a wrong article?

If by mistake an item you have not requested, please contact our customer service

What should I do if I decide to return an item purchased?

We invite you to access your Reserved Area by authenticating you with login and password, here you will have to indicate the item(s) of the return and the motivation of the same.

You will then need to contact the UPS courier to whom you will provide the data contained in the label that you find within the package you received.
Remember that it is mandatory that the articles are in possession of both original labels, on the contrary the return will not be accepted.

What do I do to receive the refund in case of return?

As soon as we receive the package containing the product(s) we will be prepared to proceed to the refund at a time limit of 30 days from the date of receipt of the package itself.
The refund will be made using the same payment tool you use at the time of your order.

What kind of payment can I use to make your purchase?

We have at your disposal the following payment methods: Visa, Visa electron, Mastercard, Paypal.

Why was my credit card rejected?

Credit card may be refused for one of the following reasons:
- Card can be expired. Make sure the credit card expiry date is valid.
- It may have been reached the price limit of the card. Check with the bank that has not been exceeded the amount limit allowed to make purchases.
- The data entered may not be correct. Check that all the data entered in the necessary fields are correct.

Are you sure to use your credit card on the website?

Yes, the data is transmitted encrypted with an SSL protocol. Visa and Mastercard payments will only accept Ces Secure Electronic Trade transactions. After verifying that the credit card is accepted by the ESC system, the system connects with the emission bank so that the buyer can make the purchase. Once the bank has confirmed the authenticity of the card, it is charged. Otherwise the order is canceled.

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